Holiday Booking Conditions
The holiday contract
The following terms and conditions and the provisions contained in the Holiday Booking Information will apply to your booking. The person
who books the holiday accepts all the terms and conditions contained in the Holiday Booking Information and the terms outlined in the Holiday
Booking Conditions on behalf of all party members. A contract between yourself and Whitehouse Leisure Park Ltd will come into existence.
1. If the booking is made via telephone you will verbally be given the booking reference.
2. If you book via the internet you will be informed that your booking has been confirmed and you will be given a booking reference.
The contract binds you and all party members, it is your responsibility to ensure that all party members accept the full terms and conditions of
booking. Failure to disclose all relevant information or comply with the conditions may lead to termination of the contract and loss of booking.
We reserve the right to decline or terminate the booking of any guests whose party make up or behaviour interferes or may interfere with the
comfort of other guests. In this event no refund will be given.
If you change your holiday booking
After you have booked your holiday and paid a deposit you may wish to make a minor amendment to your holiday such as accommodation
type or lead name. We will try to meet your request and there will be an amendment charge of £10 for the amendment(s). If however you
need to make a major change, for example you change the date of your holiday, this will be treated as a cancellation. Any amendments must
be made at least 8 weeks prior to the start of your holiday and must be confirmed in writing by the same person who made the booking.
Where changes are sought to be made within 8 weeks of the departure date it will be treated as a cancellation and full cancellation charges
will apply as outlined in the cancellation section below.
If you cancel your booking
As soon as you know you need to cancel your holiday, call the park on 01745 832112 to inform us of your
intention to cancel, you will then be asked to confirm your cancellation in writing.
Cancellation charges
Cancellation charges are calculated as follows:
LENGTH OF TIME - CANCELLATION CHARGES
56 days or more - Deposit
43 - 55 days - 30% of holiday cost
29 - 42 days - 50% of holiday cost
8 -28 days - 90% of holiday cost
7 days or less - 100% of holiday cost
If you have not arrived by 8am on the morning after your break was due to commence or contacted the Park to confirm when you will arrive,
we will assume that the break is cancelled and the total holiday cost will be forfeited. We reserve the right to re let the accommodation unit.
If we change your holiday during your stay
We will always try wherever possible to limit any changes to your holiday during your stay, however we cannot accept responsibility or be
liable for compensation for factors outside our control, for example circumstances such as *force majeure. *Force majeure means
circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire technical problems, bad weather and
acts of government.
Any Major alterations to your booking
We will always try our best to make sure that any facilities offered in the brochure and on the website are available, however there is a
possibility that we may be required to change some elements in advance of your booking. If such a change is necessary, we will endeavour
to advise you as soon as possible. For any minor or last minute changes please see the section entitled Availability of Facilities and
Entertainment.
If we cancel your booking
We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform
you of the change of date or cancellation as soon as possible and give you the following options:
a. Accept the alterative arrangements as notified to you.
b. Choose another available break from us at the advertised price.
c. Cancel your holiday with a full refund of any money you have paid.
In other circumstances , including those arising from force majeure* we do not pay compensation.
*Force majeure means circumstances beyond our control, including (but not limited to) industrial disputes, natural disasters, fire, technical
problems, bad weather and acts of government.
Limitation of liability
We accept responsibility of those arrangements for your holiday which are within our control, but we cannot accept liability for any injury loss
or damage suffered by you or any member of your party, unless one of the following applies:
1. There was a wilful default by us, our employees or agents or;
2. Death or personal injury was caused by the negligence of Whitehouse Leisure Park Ltd, our employee or agents.
No action can be taken in respect of any complaint not bought to the attention of the Park Manager. Please see the section entitled 'If you
have a comment' for full details of our customer service policy.
General
Please note that all points covered in the 'Holiday Booking Conditions' also form part of this Holiday Contract. All bookings are subject to
these terms and conditions and to availability.
Payment of your holiday booking
Most of our customers enjoy the convenience of paying for their holiday over the phone or online using a debit/credit card. Payment can be
made by cheque, which must be received within 3 working days of making your provisional booking. Cheques should be made payable to
Whitehouse Leisure Park, and sent to the park address at the bottom of the booking form. Please ensure that name of the person making the
booking and the holiday reference number is clearly written on the back of the cheque. Payments made by credit cards only, will incur a
surcharge of 2% of each payment. This does not apply to debit cards.
Deposit
A deposit of £50 per accommodation unit is required to secure your booking, with the balance due 8 weeks before the holiday start date.
Please note it is your responsibility to ensure the payment is received on time for the outstanding balance. Please note we do not send
reminders and if payment is not received by the due date, then your booking will be cancelled. We reserve the right to re-let the
accommodation in this event. All bookings made within 8 weeks of the start date must be paid for in full. Please bring your final holiday
confirmation with you and present it on arrival.
Activity Plus
Activity Plus is a range of activities which we provide on our park for our holiday home owners. All holiday guests are more than welcome to
participate with these exciting facilities for a charge of £1.00 per person for the day. The activities are as shown on our website. All activities
are participated in at your own risk and a disclaimer must be signed before an activity pass will be issued. Whilst all of our activities are
supervised by suitably qualified persons, they are not a child minding facility and as such parental guidance / supervision is recommended.
