The health, safety and wellbeing of our holiday home owners, guests, team members and the wider community, is our upmost priority. We are following Government guidelines in regard to COVID-19 as well as following the industry standards set by the British Holiday & Home Parks Association to ensure we maximise the safety of our owners, guest and team members.
We have made some changes to our operations including enhanced hygiene standards and social distancing procedures.
While On ParK
On arrival to the park please use the access barrier to enter the park and proceed directly to your holiday home.
Hand Sanitiser stations will be available in public areas across the park, near entrances and exits.
Enhanced Hygiene measures been introduced. With a dedicated cleaning team focused on all public areas.
Please maintain social distancing, keeping a safe distance (Current Welsh Government guidance is 2m) apart from other customers and team members.
Please only enter a holiday home if you are staying there.
New signage has been placed around the park as a reminder of the safety measures and instructions to follow.
Face Coverings updated 14/09/2020
In line with current Government guidance face coverings are required to be worn in all of our indoor spaces / facilities. Signage has been placed around the park as a reminder.
You may see SF Parks Team members wearing PPE
Safety screens have been installed across the park including to our reception and service counters. In order to keep our customers and team members safe.
Reception service will be available.
If you do need to visit reception, please get in touch to arrange an appointment. We will be operating a one person at a time policy.
Screens have been fitted to our reception counter, to help maintain social distancing.
VISITING THE PARK
We have had to make a few changes to how we manage the arrival of owners as well as guests to create a safe, and contact-free environment.
We’ve created a new online form for you to let us know each time you are visiting the park. If you are unable to register yourself online, please call or email the park. To comply with guidance we are required to know who is on our park at any point in time.
By knowing who is on park, we can also quickly keep in touch and provide any updates should we need to. We will send you the link to register your arrival in advance of the park reopening.
On your arrival to the park, please use the main entrance to access the park. Drive slowly towards the barrier, using your owners access card, which will be reactivated ready for reopening. Please then proceed directly to your holiday home. We would also ask that you let us know when you return home. This can be done by completing the arrival and departure form or by calling the park.
We ask all owners, guests and team members to maintain a safe 2m distance from each other here possible
Please be mindful of the local communities and please ensure you comply with social distancing rules in place in the surrounding areas.
As well as asking our owners and holidaymakers to continue to adhere to current government guidance regarding maintaining general hygiene standards. We’ll also be implementing a number of enhanced hygiene measures on our park
ESSENTIAL SERVICES AND MAINTAINENCE
During this time we will continue to offer essential services or maintenance that you require, which include
Should you require any assistance on the above, please contact the park directly.
All other maintenance related jobs, including warranty and after sales, will be scheduled in with the works completed when the caravan is unoccupied.
Returning to your holiday home
When you return to your holiday home, we recommend that you open all windows to make sure your holiday home is well ventilated, (weather dependent). You may find your stopcock turned off. Simply turn it back on and you’ll have running water again. When you have standing water there is a risk bacteria may build up. We highly recommend that you remove your shower head to thoroughly de-scale and disinfect. Turn your water heater up to the highest setting and carefully allow this hot water to run through the shower hose and run all taps both cold and hot and allow them to run for a minimum of 2 mins. Don’t forget to return the setting of the water temperature to its normal place.
If you have a dishwasher or washing machine run it through a full cycle prior to using it. We would also recommend that you close your toilet lids and flush all toilets twice to remove any water that may have been standing.
Fridge & freezer contents
Check dates on any items in you fridge or freezer.
Deliveries to park
Only essential deliveries, including food shopping deliveries, are permitted during this time.
Private Letting owners
We are working hard to implement safety measures and operating practices and private letting must also adhere to this.
Please follow the link below for our private letting guidance
We are encouraging the use of contactless payment methods throughout the park including payments over the phone.
On Park Facilities
We are pleased to advise that the following on park facilities have re-opened:
Our outdoor spaces at The Clubhouse and Jakes are also open. More information is avaialble by visiting our venues page – CLICK HERE
Also open are:
Fish and Chip Shop
The Pool at Goldent Gate and our soft play area at Golden Gate are now open.
Park Shop at Golden Gate
chip shop at golden gate
The Clubhouse and Jakes
Due to the evolving nature of this situation, any further guidelines and updates on the operation of the park will be posted on to our website here: www.whitehouseleisurepark.com/update/. Please ensure you check this page prior to any visits to the park.
We want to extend our heartfelt thanks to all of you for your support and cooperation and for helping us to keep the park a safe place to be over the coming weeks and months. If anything changes in relation to the situation then we will adapt and change as is deemed necessary.
We look forward to welcoming you back and helping you to create many more wonderful holiday memories.
If you have any further questions or assistance relating to your holiday home experience, please contact us