FAQ

Coronavirus, COVID-19 – What you need to know 20th March 2020

SF Parks are closely monitoring the evolving situation with coronavirus (COVID-19) on a day-by-day basis, and following any guidance issued by the UK government. We wanted to update you on the steps we are taking to help minimise the spread of COVID-19.

Is your park still open?

The park is currently closed to holiday makers and caravan owners.

Are your facilities open?

No, The Clubhouse Complex, including our swimming pool are closed until further notice. We are following and cooperating with government guidelines and directive which were announced on 20th March 2020.

I have booked directly with the park and I am currently on Holiday at the park, what do I do?

Please contact a member of our team who will be able to discuss the options we have available. Please email opteam@sfparks.co.uk.

What’s the latest travel advice from SF Parks regarding coronavirus?

Our park is currently closed on Government Instructions. Please follow all Government advice on essential travel, which includes not travelling to your caravan.

For the latest information and travel advice surrounding the coronavirus (COVID-19) outbreak, please visit the gov.uk website: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Have any of your parks had a case of coronavirus?

No, we haven’t had any cases of coronavirus on our parks. We are monitoring the situation daily and taking preventative measures to minimise any risks.

I would like to cancel my holiday due to concerns over the coronavirus, but I have already paid some or all of my deposit. What are my options?

Added 20th March 2020
If you have a forthcoming stay with us. Our Easylet team will be in contact via email to discuss the options we have available to you.

If you decide you would like to cancel your holiday, please email us as soon as possible to opteam@sfparks.co.uk and a member of team will contact you to discuss your options.

What steps are we taking to minimise the spread of coronavirus?

SF Parks is closely following government guidance on how to reduce the spread of all viruses, including coronavirus. We have an internal team who are meeting daily to monitor and discuss the situation.
To help combat the spread of COVID-19, we have been putting precautionary safety measures in place, including:

• Educating our staff on prevention
• Emphasizing frequent and proper hand washing
• Cleaning high contact points more frequently
• Providing hand sanitizer in public area

What steps can I take to protect myself and my family from coronavirus?

To minimise your chances of catching the coronavirus, there are a number of steps you can take to protect yourself and your family.
Always carry tissues with you and use them to catch your cough or sneeze. Bin the tissue and wash your hands regularly and thoroughly with soap and running water
Use an alcohol based hand sanitiser that contains at least 60% alcohol if soap and water are not available
Avoid close contact with others if you are experiencing a cough, symptoms of a cold and fever
Avoid touching your eyes, nose and mouth with unwashed hands
Germs can live on some surfaces for hours. Use anti-bacterial spray or wipes when cleaning, especially on frequently touched areas, such as door handles and kitchen surfaces
Don’t get too close to people coughing, sneezing or with a fever – they can propel small droplets containing the virus into the air. Ideally, keep at least 1m (3ft) away
Following these steps is the best way to slow the spread of almost any germs, including coronavirus.
https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/

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