In line with the latest Government guidance, we are delighted to confirm that Whitehouse Leisure Park is now open. We can’t wait to welcome you back!
The health, safety and wellbeing of our holiday home owners, guests, team members and the wider community is always our number one priority and to keep everyone as safe as possible we have introduced a number of additional hygiene and safety measures which you’ll see in place when you arrive on park
Look out in the weeks ahead for further information and updates.
We can’t wait to welcome you back!
Here are some of the measures you can expect to see during your stay on park.
BEFORE YOU ARRIVE
Check our Website
Check out our website for all the latest information
While On ParK
On arrival to the park please use the access barrier to enter the park and proceed directly to your holiday home.
Hand Sanitiser stations will be available in public areas across the park, near entrances and exits.
Enhanced Hygiene measures been introduced. With a dedicated cleaning team focused on all public areas.
Please maintain social distancing, keeping a safe distance (Current Welsh Government guidance is 2m) apart from other customers and team members.
Please only enter a holiday home if you are staying there.
New signage has been placed around the park as a reminder of the safety measures and instructions to follow.
You may see SF Parks Team members wearing PPE.
Safety screens have been installed across the park including to our reception and service counters. In order to keep our customers and team members safe.
Reception service will be available.
If you do need to visit reception, please get in touch to arrange an appointment. We will be operating a one person at a time policy.
Screens have been fitted to our reception counter, to help maintain social distancing.
VISITING THE PARK
We have had to make a few changes to how we manage the arrival of owners as well as guests to create a safe, and contact-free environment.
We’ve created a new online form for you to let us know each time you are visiting the park. If you are unable to register yourself online, please call or email the park. To comply with guidance we are required to know who is on our park at any point in time.
By knowing who is on park, we can also quickly keep in touch and provide any updates should we need to. We will send you the link to register your arrival in advance of the park reopening.
On your arrival to the park, please use the main entrance to access the park. Drive slowly towards the barrier, using your owners access card, which will be reactivated ready for reopening. Please then proceed directly to your holiday home. We would also ask that you let us know when you return home. This can be done by completing the arrival and departure form or by calling the park.
We ask all owners, guests and team members to maintain a safe 2m distance from each other here possible
Please be mindful of the local communities and please ensure you comply with social distancing rules in place in the surrounding areas.
As well as asking our owners and holidaymakers to continue to adhere to current government guidance regarding maintaining general hygiene standards. We’ll also be implementing a number of enhanced hygiene measures on our park
ESSENTIAL SERVICES AND MAINTAINENCE
During this time we will continue to offer essential services or maintenance that you require, which include
Should you require any assistance on the above, please contact the park directly.
All other maintenance related jobs, including warranty and after sales, will be scheduled in with the works completed when the caravan is unoccupied.
Deliveries to park
Only essential deliveries, including food shopping deliveries, are permitted during this time.
Private Letting owners
We are working hard to implement safety measures and operating practices and private letting must also adhere to this.
Please follow the link to let us know that you plan to privately sublet your holiday home so we can send you further information.
We are encouraging the use of contactless payment methods throughout the park including payments over the phone.
On Park Facilities
We are pleased to advise that the following on park facilities have re-opened:
Our outdoor spaces at The Clubhouse and Jakes are also open. More information is avaialble by visiting our venues page – CLICK HERE
Also open are:
Fish and Chip Shop
In line with Government guidelines The Pool and our soft play areas remain closed at the moment.