Welcome Back

In line with the latest Government guidance, we are delighted to confirm that Whitehouse Leisure Park is now open. We can’t wait to welcome you back!

The health, safety and wellbeing of our holiday home owners, guests, team members and the wider community is always our number one priority and to keep everyone as safe as possible  we have introduced a number of additional hygiene and safety measures which you’ll see in place when you arrive on park

Look out in the weeks ahead for further information and updates.

We can’t wait to welcome you back!

Here are some of the measures you can expect to see during your stay on park.

BEFORE YOU ARRIVE

Check our Website

Check out our website for all the latest information

Any Symptoms?

Should you start displaying any of the symptoms associated with COVID - 19 please do not travel to the park.

For a list of symptoms please check the NHS website

While On ParK

Access

On arrival to the park please use the access barrier to enter the park and proceed directly to your holiday home.

Hand Sanitiser

Hand Sanitiser stations will be available in public areas across the park, near entrances and exits.

Enhanced Hygiene

Enhanced Hygiene measures been introduced. With a dedicated cleaning team focused on all public areas.

Social Distancing

Please maintain social distancing, keeping a safe distance (Current Welsh Government guidance is 2m) apart from other customers and team members.

Please only enter a holiday home if you are staying there.

Signage

New signage has been placed around the park as a reminder of the safety measures and instructions to follow.

Team Members

You may see SF Parks Team members wearing PPE.

Screens

Safety screens have been installed across the park including to our reception and service counters. In order to keep our customers and team members safe.

We ask all of our holiday home owners, guest and team members to adhere to a number of key points to maximise safety on our park.

When on park please respect and adhere to our social distancing and hygiene procedures

We’d like to ask all our owners and guests to please not travel if you or a member of your household are feeling unwell or are displaying any of the Coronavirus symptoms or have been asked to self isolate or quarantine.

If you or any of your party develops symptoms or suspect they may have Coronavirus whilst staying in your holiday home on park, please let your park team know. We kindly ask you to return to your primary residence as soon as safe to do so in line with the Government guidelines

While on park please continue to follow Government guidance, maintain social distance at all times and good personal hygiene. There will be additional signage placed around the park as a reminder.

Reception SERVICES

Reception service will be available.

We will be able to assist you with most enquiries by calling 01745 832 112  or emailing opteam@sfparks.co.uk so If you can, please call or email us and avoid visiting the reception.
 

If you do need to visit reception, please get in touch to arrange an appointment. We will be operating a one person at a time policy.

Screens have been fitted to our reception counter, to help maintain social distancing.

VISITING THE PARK

We have had to make a few changes to how we manage the arrival of owners as well as guests to create a safe, and contact-free environment.

We’ve created a new online form for you to let us know each time you are visiting the park. If you are unable to register yourself online, please call or email the park. To comply with guidance we are required to know who is on our park at any point in time.

By knowing who is on park, we can also quickly keep in touch and provide any updates should we need to. We will send you the link to register your arrival in advance of the park reopening.

On your arrival to the park, please use the main entrance to access the park. Drive slowly towards the barrier, using your owners access card, which will be reactivated ready for reopening. Please then proceed directly to your holiday home. We would also ask that you let us know when you return home. This can be done by completing the arrival and departure form or by calling the park.

Social Distancing

We ask all owners, guests and team members to maintain a safe 2m distance from each other here possible

In instances where this may not be possible, we’ll be adding additional shielding measure and/or PPE to maintain safe interaction including safety screen being fitted to our service and reception counters

Where possible, we’ll provide visible markers to help you adhere to social distancing guidelines when using any of our facilities on park

When you are in your holiday home accommodation we ask you to comply with the guidelines about the number and groups of people you can mix with

When you are out and about on park please follow government guidelines about social distancing and maximum group sizes

Adhere to all current Welsh government social distancing guidelines.

Please be mindful of the local communities and please ensure you comply with social distancing rules in place in the surrounding areas.

Enhanced Hygiene

As well as asking our owners and holidaymakers to continue to adhere to current government guidance regarding maintaining general hygiene standards. We’ll also be implementing a number of enhanced hygiene measures on our park

Frequent deep cleaning and disinfecting of high footfall areas, communal areas and surfaces

Enhanced cleaning measures of accommodation

Providing PPE for our team members

Introduction of pop up hand sanitiser stations will be available in public areas near entrances and exits.

We will have a dedicated cleaning team focused on all public areas on the park.

There will be a particular focus on cleaning high touch areas (including tabletops, counters, door handles, bathroom fittings).

ESSENTIAL SERVICES AND MAINTAINENCE

During this time we will continue to offer essential services or maintenance that you require, which include

No hot water/heating

No electricity

Water leaks

Unable to unlock/lock the holiday home door

Gas test

Electrical test

Should you require any assistance on the above, please contact the park directly.

All other maintenance related jobs, including warranty and after sales, will be scheduled in with the works completed when the caravan is unoccupied.

Deliveries to park

Only essential deliveries, including food shopping deliveries, are permitted during this time.

Private Letting owners

We are working hard to implement safety measures and operating practices and private letting must also adhere to this.

Please follow the link to let us know that you plan to privately sublet your holiday home so we can send you further information. 

Contactless Payment

We are encouraging the use of contactless payment methods throughout the park including payments over the phone.

On Park Facilities

We are pleased to advise that the following on park facilities have re-opened:

The Clubhouse

Jakes

Our outdoor spaces at The Clubhouse and Jakes are also open. More information is avaialble by visiting our venues page – CLICK HERE

Also open are:

Fish and Chip Shop

Arcade

Shop

Outdoor

Play Areas

Laundry

In line with Government guidelines The Pool and our soft play areas remain closed at the moment.

If you require any further information please email: