Plan Before You Stay
The health, safety and wellbeing of our holiday home owners, guests, team members and the wider community is always our number one priority and to keep everyone as safe as possible we have introduced a number of additional hygiene and safety measures which you’ll see in place when you arrive on park.
Here are some of the measures you can expect to see during your stay on park.
BEFORE YOU ARRIVE
Check our Website
Check out our website for all the latest information
While On ParK
On arrival to the park please use the access barrier to enter the park and proceed directly to your holiday home.
Hand Sanitiser stations will be available in public areas across the park, near entrances and exits.
Enhanced Hygiene measures been introduced. With a dedicated cleaning team focused on all public areas.
Please maintain social distancing, keeping a safe distance (Current Welsh Government guidance is 2m) apart from other customers and team members.
When you are in your holiday home accommodation we ask you to comply with Welsh Government guidelines that holiday accommodation can only be used by members of the same household.
New signage has been placed around the park as a reminder of the safety measures and instructions to follow.
Face Coverings updated 14/09/2020
In line with current Government guidance face coverings are required to be worn in all of our indoor spaces / facilities. Signage has been placed around the park as a reminder. You may see SF Parks Team members wearing PPE
Safety screens have been installed across the park including to our reception and service counters. In order to keep our customers and team members safe.
Reception service will be available.
If you do need to visit reception, please get in touch to arrange an appointment. We will be operating a one person at a time policy.
Screens have been fitted to our reception counter to help maintain social distancing.
VISITING THE PARK
Pre-arrival registration for you & your guests
Following the COVID-19 pandemic, we’re implementing a number of measures to safeguard Owners, Guests, Team Members and all other visitors to our parks.
We will require you and your guests to register ahead of your arrival to our parks, to ensure we know exactly who is on park at all times. This can done by visiting your parks website.
We ask all owners, guests and team members to maintain a safe 2m distance from each other where possible.
Please be mindful of the local communities and please ensure you comply with social distancing rules in place in the surrounding areas.
As well as asking our owners and holidaymakers to continue to adhere to current government guidance regarding maintaining general hygiene standards. We’ll also be implementing a number of enhanced hygiene measures on our park
ESSENTIAL SERVICES AND MAINTENANCE
I have a private contractor due to arrive on park, how do I register them to arrive?
Please call your park team to make them aware you have a contractor due to arrive and they can ensure we have the correct documentation and take a record of their arrival at the park.
Private Letting owners
We are working hard to implement safety measures and operating practices and private letting must also adhere to this.
Please follow the link to let us know that you plan to privately sublet your holiday home so we can send you further information.
We are encouraging the use of contactless payment methods throughout the park including payments over the phone.
On Park Facilities
Our on-park facilities will reopen in line with Government regulations
The Clubhouse – Offering takeaways from 12th April 2021
Jakes – Offering takeaways from 12th April 2021
Fish and Chip Shop – Open
Shop – Open
Outdoor Play Areas & Footballs Cage – Open from 12th April 2021
Soft Play Area