Update

An Important update from SF Parks

In response to the COVID -19 pandemic and following instructions from the Welsh Government that all caravan parks are required to close, we are saddened  to inform you that the park is temporarily closed.
We will continue to update all of our caravan owners and guests on our plans for the reopening which will come, we hope, very soon.
Our thoughts are with everyone affected by this unprecedented crisis. We truly appreciate the support and cooperation that you our customers have shown to us and we look forward to welcoming them back very soon.

We cannot wait to see you all soon, and hope that you will all stay healthy and safe.



Best Wishes

SF Parks Team

Caravan owner enquiries – Please Email opteam@sfparks.co.uk

Holidaying with us – For all direct holiday bookings with the park, our Easylet team will be contacting all customers with bookings during this time to discuss the options available to you.

Coronavirus Update – 24th March 2020

Important Notice

COVID -19
In response to the COVID-19 pandemic and following the Prime Minister announcement on 23rd March, in order to comply with the Government directive, all caravan owners must return immediately to their principal homes.

Please be assured that we will continue to provide further information via our website and on our social media platforms. Our operations team will be able to answer any queries you may have during this period and you can reach our team at opteam@sfparks.co.uk

Our thoughts are with everyone affected around the world by this unprecedented event. We truly appreciate your support and look forward to welcoming you and our colleagues back very soon.

SF Parks Team

Coronavirus Update – 22nd March 2020

Important Notice
COVID -19
  
We have been closely monitoring advice from the UK Government and The World Health Organisation in the continued response to the COVID-19 pandemic.
 
Due to the unfolding situation with Coronavirus (COVID -19) we are urging all caravan owners to follow the UK Government instruction to avoid all but essential travel. As the government includes holidays in the non-essential category, that means NOT travelling to our park.  

We are reviewing the Government guidance daily and will keep you updated of any further developments. To aid social distancing, we have already closed our social spaces like the pool, the bars and other communal areas and we would ask those currently on site to avoid close contact with others, especially in groups and gathering. 
 
We are taking further steps to safeguard the health and wellbeing of our caravan owners, guests, team members and the local community:
 
From Monday 23rd March 2020, the Parks Reception along with our Sales Office, Laundrette, Outside Play Areas will be closed.   Assistance will be available by calling 01745 833 048 (option 3) or by emailing opteam@sfparks.co.uk . For more information and updates on the situation, check our website.
 
From Monday 23rd March 2020 we are temporarily closing the park to holidaymakers until further notice. Our key release service will not be available during this time. Guests currently holidaying are kindly asked to vacate the park by Tuesday 24th March 2020 by 11:00am.
 
We realise a number of our owners privately let their holiday homes. Please advise your guests of this information who are currently staying on park or that are due to stay in your holiday home during this time
 
In these worrying times we hope that you and your families are able to stay safe, healthy and well. We understand just how precious holiday moments are for you all, so we don’t make these decisions lightly. Your safety and well-being however are of paramount concern to us and it is our hope that if we, you and those around us act responsibly now, we can halt the spread of this virus quickly, allowing us all soon to return back to our normal daily lives. 
 
We thank you for all the understanding, support and co-operation you have already shown during this unprecedented time.
 
This is a rapidly evolving situation, so we will endeavour to stay in touch with you, letting you know of any changes or decisions as they occur.
 
If you are a caravan owner, and you being on the park is non-essential and are able to do so please return home.
 
In the meantime stay safe and work with us to protect those amongst us who are the most vulnerable to this virus by playing your part to limit its spread.
 
Best Wishes,
 
SF Parks Team

Coronavirus Update – 20th March 2020

Following the latest UK government announcement (20th March 2020), regarding the closure of Pubs, Leisure Centres and Restaurants. The Clubhouse including the pool at Golden Gate and Jakes at Whitehouse Leisure will be closing from this evening at 10pm (Friday, 20th March) until further notice.

The caravan park is still open to our caravan owners and guest and we will continue to monitor all advice from the government and world health organisation in the continued fight against COVID-19 pandemic.

We look forward to welcoming you back to our venues very soon. May we take this opportunity to thank you for the fantastic support and co operation you have shown to us during this unprecedented time.

With very best wishes.

SF Parks Team

Coronavirus Update – 20th March 2020

If you have a forthcoming holiday booked directly with the park. Our Easylet team will be in contact by email as follows:

Bookings starting been Communication Week Commencing
10th April – 16th April 23rd March
17th April – 23rd April 30th March
24th April – 30th April 6th April
1st May – 7th May 13th April
8th May – 14th May 20th April
15th May – 21st May 27th April
22nd May – 28th May 4th May
29th May – 4th June 11th May

For all bookings post June 5th further details will follow in due time.

For more information you can visit our Frequently asked questions.

We would like to thank you for your continued co-operation and support.

Coronavirus Update – 19th March 2020

We aim to put the health and safety of customers and staff first at all times. Further to the latest update from the Government, we wanted to let you know that we are still open as usual.

The pool will continue to operate as per the advertised time table. The Clubhouse and Jakes will also be open however on a reduced capacity and we will follow all current guidance in regards to social distancing. The opening hours will be advertised on social media. it’s business as usual and we will continue to update you as soon as anything changes.

We will continue to operate the reinforced hygiene procedures introduced across the park and facilities.

Please may we remind you to follow all government guidance on hand washing and hygiene in order to minimise the risk to yourselves and those around you.

If you have any questions relating to Coronavirus, please visit our FAQ or call 01745 833 048 option 3

Coronavirus Update – 17th March 2020

We want to assure you that during these unprecedented times, the health and safety of our owners, customers and staff remain our absolute priority. Following the announcement by the Prime Minister on the 16th March, we are currently reviewing what impact this will have on our Park and how it will affect our caravan owners and holiday guests over the coming weeks. We are doing all we can and will endeavor to update you as soon as we can. We have set up a update page by visiting https://www.whitehouseleisurepark.com/update/ and also more information can be by visiting https://www.whitehouseleisurepark.com/faq/

We continue to operate as usual with reinforced hygiene procedures introduced across the park. We will continue to keep in touch with you and follow official guidance from the UK Government and Public Health England carefully.

Thank you so much for your co-operation.

With Warmest Wishes
SF Parks Team

Updated 13th March 2020

Dear Caravan Owner and Guests,

SF Parks are closely monitoring the evolving situation with coronavirus (COVID-19) on a day-by-day basis, and following any guidance issued by the UK government. We wanted to update you on the steps we are taking to help minimise the spread of COVID-19.

We are continuing to follow and monitor official guidance from the UK Government and Public Health England carefully. It is of vital importance for us to be in a position to ensure that any and all procedures are in place to support the health and well-being of our customers and staff members. To help combat the spread of COVID-19, we have been putting precautionary safety measures in place, including:

• Educating our staff on prevention
• Emphasizing frequent and proper hand washing
• Cleaning high contact points more frequently
• Providing hand sanitizer in public area

In line with government guidance, we are continuing to operate as usual with reinforced hygiene procedures introduced across all parks. We will continue to keep in touch with you and follow official guidance from the UK Government and Public Health England carefully. We urge people planning visits to our parks to familiarise themselves with the latest UK government advice on coronavirus, particularly in relation to people who have recently visited high-risk areas or come into contact with people who have. We also remind guests and caravan owners of the importance of following routine health and hygiene guidelines, such as regular hand washing and covering the mouth and nose when sneezing and coughing.

Thank you for your cooperation.

Best wishes,

The SF Parks Team

We urge people planning visits to our parks to familiarise themselves with the latest UK government advice on coronavirus, particularly in relation to people who have recently visited high-risk areas or come into contact with people who have. We also remind guests and caravan owners of the importance of following routine health and hygiene guidelines, such as regular hand washing and covering the mouth and nose when sneezing and coughing.

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