It’s going to be a great Bank Holiday in North Wales with plenty of things to do and see. If you are on holiday or taking a short break this weekend at Whitehouse Leisure Park here are some interesting and entertaining events and activities that you can enjoy with all the family:
29th to 31st August – Beaumaris Medieval Festival, Anglesey
Beaumaris Castle will come alive this weekend as it does each year with all things Medieval. You’ll be entertained by jesters, see puppet shows, watch the expertise of falconers, be able to participate in archery and enjoy a battle between the knights of Medieval times. There will be lots of Medieval crafts being displayed most of which you can participate in.
Whilst you are in Anglesey you might want to arrange a High-speed Rib Ride in the Menai Strait. This is an exhilarating, exciting ride through white water, whirlpools and reefs where you will spend an hour on high adrenalin. On the trip, you will pass Millionaires’ Row with its expensive houses, old bridges and historic homes. It’s a thrilling experience for all the family expect children under 4 years old who are not permitted.
You can charter the rib for longer than an hour if you wish and this is the number for more information +44 03331 234303. Alternatively, visit the Ribride Adventure Tours website
29th August 2015 – The Denbigh Show
With events taking place throughout the day in Denbigh there is something going on for everyone, both children and adults. Watch beer barrels being rolled, a creepy crawly show (not for the squeamish as spiders will be present) Punch & Judy show, Children’s Treasure Trail and the Xtreme team performing the most daring stunts. There is a food hall and a flower show among many other events. For more details click on The Denbigh Show website
There is plenty going on at Whitehouse Leisure Park including live entertainment details of which can be found on our Facebook Page. If you are at the end of your break take advantage of the Bank Holiday weekend entertainment in North Wales, it will be a lot of fun.
If you are in the area looking for static caravans for sale in North Wales, this is the last week of our Blue Cross Sale. Now is the time to get a really good deal on a caravan holiday home so do call in and have a look at what we have in stock
It will soon be Easter, and what better time to start planning an amazing family adventure in North Wales. It’s doubtful you will find a better location to hunt for some Easter eggs than in places such as Llandudno, Llanfairpwllgwyngyll, Colwyn Bay, and other areas around Leisure Parks in North Wales near the coast. Here are our picks of the Easter events you can enjoy over the next month, all easily accessible from your holiday home at Whitehouse Leisure Park.
1. Ty Mawr Wybrnant, Betws-y-Coed, Conwy
Easter Egg Hunt – Saturday 26th and Sunday 27th March 2016
A National Trust event at the garden at Mawr Wybrnant where the children can search for hidden animals and try to win a chocolate prize. This event is taking place from 12.00 until 17.00. Booking is not required.
2. Bodnant Garden, Tal-y-Cafn, Colwyn Bay
Head Gardener’s Walk – Wednesday 23rd March 2016
Join this walk given by the Head Gardener to discover the development and history of the gardens at Bodnant. An insightful opportunity to see the day to day running of the gardens, to discover some hidden gems and you are also allowed into some newly developed areas not yet open to the general public. Booking is necessary.
3. Erddig, Wrexham
Buggy Walk Workout – Wed 16 March, Wed 23 March, Wed 30 March.
Meet like-minded people and get fit in the process, during these Buggy Walk Workout sessions on the beautiful Erddig estate and grounds. The programme is led by the Sports Development Team and they suggest you come along, take in the fresh air and get into shape. Booking is advisable. Start 13:30. End 14:30
4. Chirk Castle – Chrik, Wrexham
Glyndwr Student Art Exhibition – Saturday 27 Feb 2016 to Sunday 3 Apr 2016
Fifteen of the design students from Glyndwr Universities are sharing their interpretations of the landscape and surroundings of Chirk Castle, as a section of their Art and Design degree work courses. Exhibitions are installed in both the gardens and the exhibition rooms. Booking is not required.
5. Penrhyn Castle – Bangor, Gwynedd
Breeze Cycle Rides for Women – Sunday 20 Mar 2016
A sociable, easy paced cycle ride setting out from Penrhyn Castle, that will take in quiet roads and cycle tracks. Being led by a fully trained Breeze Cycle Champion rider, the circular ride will end at the Castle. Booking is essential to guarantee your place.
6. Ty-Mawr Wybrnant – Penmachno, Betws-y-Coed, Conwy
Fun Day – 50 things to do before you are eleven – Friday 1 Apr 2016
A chance to tick off things on your “50 things to do before you are 11” bucket list like making a home for a wild animal, playing pooh sticks and hunting for bugs. There is also the chance to look around the farmhouse, home to 16th century Bishop William Morgan. Booking is not required. Start 11:00. End 16:00. General Admission prices apply.
Whitehouse is one of the friendliest, family orientated, popular Leisure Parks in North Wales and visitors are always welcome to check out our Static Caravans and Holiday Homes for sale.
So you are planning a weekend break at your holiday home on Whitehouse Leisure Park, or maybe looking for something to do on static caravan holidays in North Wales.
It could be that “hubby” is away playing golf on one of the fantastic golf ranges in the region, or possibly a few of your girlfriends have got together for a mini-weekend break on the coast. Why not plan to have a spa weekend? It doesn’t always have to be a luxurious treatment in an exclusive hotel; these days a mini spa break can be just the tonic to make you feel relaxed and re-energized. After a hard week at work, what can be more welcoming than the thought of submerging into a pool of aromatic, warm water, followed by an invigorating massage, to soothe your aches and pains and to enjoy some “me” time?
Spa treatments used to be about pampering but nowadays they’re more about the well-being and spiritual aspect that we’re all craving. Whether you are spending one of your static caravan holidays in North Wales or on a weekend break, there are several spa locations that you can pre-book and visit for one of the many, excellent treatments on offer.
The Marina Spa at The Quay Hotel- Conwy
The spa is open to non-residents to book either individual treatments, or a Spa-Day package, which includes a manicure, pedicure, use of leisure facilities and chill out room, plus a light lunch. They also offer an afternoon tea package, which includes 2 treatments from an extensive list such as foot treatments, salt and oil scrub, neck and scalp massage, express facial or a back massage.
Mint Condition Spa – The Imperial Hotel, The Promenade, Llandudno
This wonderful Victorian Hotel with period features is home to an elegant spa. Guaranteed to whisk you away from the stresses of modern life, indulge yourself with a sublime facial for a smooth and soft complexion. Take advantage of the 45-foot ozone treated swimming pool to wash away your worries in the bubbles.
Bodysgallen Spa – Bodysgallen Hotel, Conwy
Open to day visitors, the spa is housed in an original stone-built farm with a fantastic swimming pool, sauna, steam rooms and a whirlpool spa bath. Perhaps you would enjoy a warm oil, aromatherapy massage to moisturise your skin and ease away any tensions, leaving you relaxed and energised at the end of your treatment.
Have a pamper day at your holiday home
Perhaps you prefer to spend your “me” time at your caravan on Whitehouse Leisure Park without interruptions from others. Send the family away to the amusements for a few hours, put on your fluffy bathrobe, light some scented candles, play some “mood” music and de-stress and relax for a while.
Put together a basket of your favourite shower gels, moisturising creams, lotions and nail polishes, and pamper yourself with some home treatments. Watch some trashy TV, open a bottle of wine, read a magazine, paint your nails, take a nap or do some yoga stretches. You could maybe even persuade your other half to give you a shoulder or foot massage.
We hope you enjoy our suggestions for a relaxing, stress-free and enjoyable mini spa weekend. Maybe you could even get together with some of your neighbours and host a spa party on one of your static caravan holidays in North Wales.
Come and enjoy life to the full……By owning your own stylish & luxurious Holiday Home in North Wales. Owning a holiday home will help you leave the stresses of everyday life behind when you head off to our holiday park to relax and enjoy some quality time with the ones you love.
Many of our owners tell us that their Holiday Home (or Lodge) is good for the family, bringing them together to enjoy family time in a more relaxed setting, accumulating fond memories as they go.
Request a tour today to see just what our park can bring to your life and how easy it is to start a new leisure lifestyle….
Making Holiday Home Ownership More Affordable
Holiday Homes (or Lodges) at Whitehouse Leisure Park can cost as little as £7,995 to £100k or more. We have worked to make this more affordable by introducing flexible payment options for annual fees, providing finance facilities for the purchase of your home and also run a managed letting scheme enabling you to earn an income from your holiday home.
Finance for Owning a Holiday Home
We work with a panel of finance providers to find a finance package to suit you, enabling you to buy the holiday home you deserve.
Please complete and send the form on our Finance page and we will get back to you as soon as we can. It will help if you can give us an idea of what deposit or part exchange you have and how much you want to pay per month.
To find out how easy and affordable owning a holiday home is, contact us today to arrange a park visit.
Whitehouse Leisure Park is proud to boast a selection of first class facilities for our guests and owners to enjoy. All of our Holiday park facilities are furnished & decorated to high standards, providing a level of comfort & style that sets us aside from other parks nearby. Recently refurbished and constantly improved. Check out our newly refurbished Jakes Venue and entertainment area.
As a Whitehouse owner or guest you also get complimentary use of the facilities at Golden Gate Holiday Centre.
Find out more
Find out more
Restaurant and Bar
Fancy a snack? Visit our onsite Jakes Venue for a wide choice of traditional food including fish and chips, burgers, all day breakfast, afternoon tea, a la carte menu and much more. DOWNLOAD MENUS
The Beach Bar at Jakes
Take the party outside with a visit to our brilliant beach bar! With frequent live entertainment and fantastic DJs, there is no better place to kick back with a cold drink.
FunFair Golf
Our brand new Funfair Crazy Golf is now open and it’s brilliant fun! Get the family together for some friendly competition as you work your way around our fun-filled course.
Shop
Running low on provisions? No problem. No need to travel into town, just visit our onsite shop for everything you need. It’s always well stocked with essentials.
Laundrette
Don’t have your own washing machine? No problem, use the park launderette washers and dryers.
Wi-Fi
Charges apply (complimentary WiFi available at The Clubhouse and Jake’s)
Electric car charging point now available via Pod Point
Lots to see and do…
Activities
Book all your activities online for you and your family before you arrive. Important for Kid’s Clubs as they fill up quickly.Find out more
Facilities
Everything you need onsite including a launderette, restaurant and bar, club house, shop, Wi-Fi and much, much more…….Find out more
Local Area & Attractions
Whitehouse Leisure Park has the advantage of being located in an area of outstanding natural beauty. Within walking distance to a seaside resort, you’ll find all the traditional attractions that families enjoy so much. These include Tyr Prince where you’ll find all the fun of the fair, local markets, go karts and much more.
Visit a mountain zoo, scale the heights of Snowdonia, go sea fishing; explore enchanting, historic castles or go on a guided treasure hunt – the world truly is your oyster in our part of North Wales.
Find out moreLovely campsite, lovely caravan, lovely location….. Can’t wait to return in August with my little girl!!!!
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INFORMATION ABOUT US
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If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.
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Thank you for visiting our site.
Acceptable Use Policy
This acceptable use policy sets out the terms between you and us under which you may access our website www.whitehouseleisurepark.com (our site). This acceptable use policy applies to all users of, and visitors to, our site.
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Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
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CHANGES TO THE ACCEPTABLE USE POLICY
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Introduction
Welcome to Whitehouse Leisure Park Ltd.’s privacy notice.
Whitehouse Leisure Park Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our
website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
- 1. IMPORTANT INFORMATION AND WHO WE ARE
- 2. THE DATA WE COLLECT ABOUT YOU
- 3. HOW IS YOUR PERSONAL DATA COLLECTED
- 4. HOW WE USE YOUR PERSONAL DATA
- 5. DISCLOSURES OF YOUR PERSONAL DATA
- 6. INTERNATIONAL TRANSFERS
- 7. DATA SECURITY
- 8. DATA RETENTION
- 9. YOUR LEGAL RIGHTS
- 10. GLOSSARY
1. Important information and who we are
Whitehouse Leisure Park Ltd is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).
We have a group of Family Companies, (Collectively known as the ‘Group’) namely:
- SF Parks Ltd
- Leisure Investments (UK) Ltd
- Whitehouse Leisure Park Ltd
- Sun Valley Caravan Park Ltd
- Riverside Caravan Park (North Wales) Ltd
- North Wales Caravans Ltd
- NWC Country Retreats Ltd
- Caravans Direct (NW) Ltd
- Caravan Letting Services (NW) Limited
This privacy notice is issued on behalf of the Group so when we mention “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us.
Purpose of this privacy notice
This privacy notice aims to give you information on how Whitehouse Leisure Park Ltd Ltd collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Full name of legal entity: Whitehouse Leisure Park Ltd
Name of data privacy manager: Jonathan Seldon
Email address: jonathan@sfparks.co.uk
Postal address: Golden Gate Holiday Centre, Towyn Way, Towyn, LL22 9HU
Telephone number: 01745 833048
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from the following parties:
- (a) analytics providers such as Google based outside the EU;
- (b) advertising networks based inside the EU; and
- (c) search information providers based inside or outside the EU.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside or outside the EU.
- Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer |
|
Performance of a contract with you |
To process and deliver your order including:
|
|
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To manage our relationship with you which will include:
|
|
|
| To enable you to partake in a prize draw, competition or complete a survey |
|
|
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
|
|
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
|
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
|
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| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
|
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you |
|
Necessary for our legitimate interests (to develop our products/services and grow our business) |
| To enable you to obtain insurance via a third party. |
|
Necessary for our legitimate interests (for running our business, provision of adequate insurance.) |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established an opt in approach so you can make certain decisions about your personal data use.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from the companies in the Group if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside of the Group for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see COOKIE POLICY.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- Internal Third Parties as set out in the [Glossary].
- External Third Parties as set out in the [Glossary].
- Specific Third Parties as set out in the [Glossary].
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see [Request erasure] below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
Internal Third Parties
Other companies in the Group and who are based in the UK and provide IT and system administration services and undertake leadership reporting and marketing.
External Third Parties
- Service providers acting as processors based in the United Kingdom who provide IT and system administration services.
- Professional advisers acting as processors including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
Specific Third Parties - Payment Services Providers All our website and financial transactions are handled through our payment services providers, Sage Pay and Worldpay. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, directly, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
- Finance Companies. If you are obtaining finance through a third-party Finance Company for a product or a service, we will collect and share the required Financial Data with your chosen Finance Company only to the extent necessary for the purposes of processing applications you make dealing with complaints and queries relating to such finance.
YOUR LEGAL RIGHTS
You have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies…
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
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From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
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Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Twitter, Facebook, LinkedIn, Google+, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then please contact us.
Strictly necessary cookies
These are cookies that are required for the operation of a website. They include, for example, cookies that enable users to log into secure areas of a website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies
These types of cookies allow providers to recognise and count the number of visitors and to see how visitors move around their website when they are using it. This assists providers in improving the way their website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies
These are used to recognise users when they return to a website. They enable the personalisation of content, the recognition of users and remember user preferences (for example, their choice of language or region).
Targeting cookies
These cookies record a user’s visit to a website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookies may also be used to track a user’s movements across different website and to create profiles of their general online behaviour. Information collected by tracking cookies is commonly used to serve users with targeted online advertising.
