Holiday Booking Information

Arrival & Departure Times.

On the day of your arrival your accommodation is available from 4pm. We are happy to welcome you to the park earlier and when your accommodation is ready you may move in. We reserve the right to delay this time in order to maintain our standards. In order for us to prepare for our next guests please vacate your accommodation by 10am on your day of departure.

Late Arrivals (after 6pm)

If you expect to arrive after 6pm on the first day of your stay, you must let the park know before 4.30pm on the day of arrival so we can make arrangements for you to collect your keys. Unless the park is previously notified, you must claim your accommodation by 10am on the day after your holiday was due to start otherwise we will treat your booking as cancelled. No refund will be made in this event. We reserve the right to re-let the accommodation in this event.

Family Holiday Park

Whitehouse Leisure Park is a family holiday park, so we cannot accept any same sex parties of more than 2 people. Mixed groups of young people (under 25) will not be allowed. Please note you may be asked for ID to prove you are 25 or over on arrival. Children remain the responsibility of their parents or guardians at all times, as they do at any of our facilities or club. Please ensure you always know where your children are. We reserve the right to terminate any booking whose party make up or behaviour interferes or may interfere with the general comfort of other guests. In this event no refunds will be made. We further reserve the right to refuse any booking application or to refuse or terminate accommodation at our absolute discretion and without prejudice.

Dogs & Pets

Dogs and other pets are not permitted in holiday accommodation. Assistance dogs are welcome, but please notify us in advance. We cannot guarantee that pets/dogs have not been in the caravan previously.

The Park Environment

As the park may be unfamiliar to you, we suggest you acquaint yourself with the park as soon as you arrive. You need to take care walking over grassy and often undulating ground, as they may contain obstacles you need to avoid. Although there is street lighting on the park, this is kept to a minimum to comply with the local planning authority, to preserve the rural nature of the park and so as not to disturb children's sleep at night. Please take care when walking round the park especially at night.

Care of facilities

Please treat the property, facilities and accommodation at the park with respect and care so that other guests may continue to enjoy them. In the event that you notice any damage to the accommodation or any facility, please report it to reception immediately so that we can take appropriate action. Your accommodation will be checked at the end of your holiday and if we consider the accommodation has been left in an unreasonable condition, or there is any damage or loss found you will be charged. We reserve the right to enter the accommodation under any special circumstances or emergencies.

Your health, safety and park rules.

By booking a holiday at Whitehouse Leisure Park, you are accepting to conform with and accept the Park Rules, a copy of which can be obtained from reception. Such regulations are for you and your families health and safety and to ensure that you obtain the maximum enjoyment from your holiday. The company reserve the right to require you and any members of your party to leave the park where there is a breach of the park rules, no compensation will be given.

Smoking policy

Smoking is not permitted in any of our buildings and strictly not permitted in our holiday accommodation. Please note, we cannot guarantee that the accommodation has never been smoked in.

Personal possessions

Personal possessions remain your responsibility, including the safety of any electrical items you bring on holiday with you. Whitehouse Leisure Park Ltd do not accept liability for personal injury, inconvenience or loss or damage to personal property howsoever caused.

Your holiday home

Only those people listed on the booking can occupy your accommodation and use the park facilities. The accommodation must not exceed the maximum capacity stated. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund given.

Unacceptable behaviour

For the convenience of our guests, we reserve the right to terminate the party's holiday without compensation, where the unreasonable or criminal behaviour of the persons in the holiday party or guests of the party, might impair the enjoyment, comfort or health of other guests, our team members or staff. This may include but is not limited to verbal or physical abuse at the managers discretion.

Infectious or contagious diseases

Infectious or contagious diseases could easily be passed to other guests while on holiday. You must inform the duty manager should you or any member of your party contract any such illness while on holiday. In order to protect our guests and staff, anyone found to have such a condition may be confined or requested to leave the park. Please note that in such circumstances we are unable to give refunds.

Vehicles

We will only accept an appropriate amount of vehicles on the park relating to the occupancy of the holiday home. Parties with 2 vehicles or more will only be accepted at the discretion of the park manager. If the park managers decision is not adhered to, then we reserve the right to terminate the booking, with no refund. No vans, motorhomes, touring caravans, quad bikes or any other commercial vehicles are permitted on the park. Please note no parking/driving on the grass please use parking bays provided.

Prices

We reserve the right to increase prices when there is an increase in Value Added Tax or any other tax applicable to your holiday. Please note that all prices shown are inclusive of VAT at the rate of 20%. Certain caravans are sublet by us on behalf of private owners who are not registered for VAT. In such cases the price shown in the brochure does not include VAT on the booking charge, but does include a management fee (which includes VAT). In any event the price remains the same. Whilst our reservation staff will always try to give accurate information and price quotations to telephone enquiries, we cannot accept responsibility for such information unless it is confirmed by us in writing. Brochure prices are subject to change and may go up or down in response to changing market pressures.

Availability of facilities and entertainment

The operation of our park is subject to legislation and the guidelines laid down by the Health and Safety Executive, Local Authorities and their codes of practice. We accordingly reserve the right to adjust our services in order to meet these standards. It is possible that in some circumstances accommodation, entertainment or facilities may have to be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in government legislation, or any other factor out of our control. We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay any compensation for any inconvenience caused. Should changes occur, we will advise of these changes, where made prior to booking and will use reasonable endeavours to advise guests already booked of any changes made thereafter.

Website/brochure accuracy

We take every care to ensure that the details on our website and in our brochure are accurate at time of going live/to print. Photographs are intended for guidance only. Layout plans are for illustration purposes only. Brochure charges are subject to change and may go up or down in response to changing market pressures.

Data Protection

The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data Protection Act. By providing us with the information you are deemed to accept this and have the consent of all members of your party to this. We keep information to help us improve our service to you and to provide you with information about our products and services by telephone, email or post. If you have registered to receive news of any special offers by post email or by any other means, we will contact you by your preferred contact method to keep you informed of our latest news and offers. If you would prefer not to receive this information, please write and inform us at Whitehouse Leisure Park, Towyn Road, Towyn, Abergele LL22 9EY. We will not disclose this information to any person outside the company unless we are legally required to do so, or for the purpose of crime prevention. We use CCTV cameras at some locations on our park for crime prevention and safety reasons.

Use of cookies

This is only applicable if you use our website. Our website may use 'cookies' a piece of software that asks permission to be placed on your computers hard drive. You can either agree or disagree to this. Cookies are used for website tracking purposes and the application can tailor its operations to your needs, by remembering selective information about your last visit. Any tracking or the use of 'cookies' is used solely for the purpose of the company and is only used for statistical information, to help us improve our website offerings, circumstances or emergencies.

If you have a comment

If you are dissatisfied with any aspect of your holiday, please speak to a member of staff in the park reception, who should be equipped to rectify the problem. However, if you are still dissatisfied, you must then make an appointment to see the park manager and record your complaint with them. If at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the park manager at the park no later than 28 days after the end of your holiday. We are only able to take action on any complaints that are first brought to the attention of the reception team whilst you are on holiday and secondly received in writing within 28 days, unless there are exceptional circumstances.